January 11, 2011 § Leave a comment
I was reading a blog about email etiquette especially when you’re busy. These are the points I liked.
via Jocelyn K. Glei:
1. Be concise.
Do you like getting long emails? No? No one does. A good rule of thumb is to strive to keep emails to one line or less. If they can’t be that short, challenge yourself to keep them as concise as humanly possible. Your contact is just as likely to be checking the message on a smartphone as on a desktop computer, and shorter is easier to digest – which means you’re more likely to get a response.
7. Tell them that you’ll get to it later.
If someone sends you an urgent email that you can’t get to today (or this week, or this month), write them a quick note to let them know, specifically, when you will get to it. You’ll quell their anxiety, and save yourself a future nagging email from them. It also preserves goodwill: Explaining now why you won’t get to something until later is much more effective than apologizing later.
More points on Email Etiquette for the Super-Busy